Privacy
Your details, handled properly.
What we collect when you use this site, why we collect it, who helps us look after it, and how to see, correct or delete it. We follow the New Zealand Privacy Act 2020.
- Who we are
- What we collect
- How we use it
- Tracking and cookies
- Who we share it with
- Our clients' data
- Storage and security
- Your rights
- Other websites
- Contact and complaints
01Who we are
Kin Squared is a performance marketing agency based in Auckland, New Zealand, and part of Chromonox Ltd. In this policy, "we", "us" and "our" mean Kin Squared and Chromonox Ltd.
For any question about your personal information, email our privacy officer at hello@kinsquared.co.nz.
02What we collect
What you tell us. When you use the booking form, you give us:
- your name, email address, and optionally your phone number and business name
- your website and social media page, your rough monthly ad spend and your main goal
- anything you write in the notes box, and the call times you request
If you email us, we keep that email and anything you send with it.
What your browser tells us. When you visit the site, our analytics and advertising tools collect technical information: pages viewed, how you arrived, approximate location, device and browser type, and your IP address. See Tracking and cookies.
We only collect what we need to reply to you and run our business. We don't ask for sensitive information, and please don't include it in the form.
03How we use it
- To reply and arrange a call, including confirming the time you asked for.
- To prepare for the call by looking at the website, ads and public pages you shared with us.
- To work with you if you become a client, and to keep normal business records.
- To improve the site and our advertising, by measuring visits and enquiries in aggregate, and by showing our own ads to people who have visited.
We won't sell your information or add you to a mailing list without asking first.
04Tracking and cookies
The site uses two measurement tools that set cookies or similar identifiers in your browser:
| Tool | What it does | Your choice |
|---|---|---|
| Google Analytics | Counts visits and shows which pages and sources lead to enquiries. | Block cookies in your browser, or use Google's Analytics opt-out add-on. |
| Meta Pixel | Tells Meta (Facebook and Instagram) when someone visits or makes an enquiry, so we can measure our ads and show them to people who have visited. | Change your Meta ad preferences or block cookies in your browser. |
The site also loads fonts from Google and images and videos from a content delivery service. Those requests share your IP address with the provider, as any web page does.
06Our clients' data
When we work for a business, we're given access to its advertising accounts, analytics, website and sometimes its customer lists, for example to build ad audiences. That data belongs to our client, and we only use it to deliver the work they've asked for.
We access it through the platforms' own sharing tools where we can, upload customer lists only in the protected (hashed) form the ad platforms require, and remove our access when the work ends. Our client remains responsible for telling their own customers how their information is used.
07Storage and security
Your enquiry is kept in our email account and the form provider's records, which are protected by passwords and access controls. Only the people who work on your enquiry can see it. No system is completely secure, but if a privacy breach is likely to cause you serious harm, we'll tell you and the Privacy Commissioner, as the law requires.
We keep enquiries for as long as they're useful for following up, and normally no longer than two years if you don't become a client. Client and financial records are kept for seven years, as New Zealand tax law requires. After that, we delete them.
08Your rights
Under the Privacy Act 2020 you can ask to see the personal information we hold about you, and ask us to correct it. You can also ask us to delete it, or to stop using it for marketing.
Email hello@kinsquared.co.nz with your request. We'll reply within 20 working days, and usually much sooner. We may need to confirm who you are before sharing anything.
09Other websites
This site links to other websites, such as Google and Meta's privacy settings. We're not responsible for how they handle your information, so check their own privacy policies.
10Contact and complaints
For any privacy question or concern, email our privacy officer at hello@kinsquared.co.nz, and we'll work with you to put it right.
If you're not happy with how we've handled it, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.
We may update this policy from time to time. The date at the top shows when it last changed.